Help center

13 articles

• Getting started

  Getting started with CraftKeep

  What CraftKeep is, how it organizes your designs by maker, series and design package, and the five everyday actions you will use most.

• Uploading and organizing

  Uploading files, folders and ZIP imports

  Upload files, folders or a maker's ZIP by button or drag-and-drop. CraftKeep suggests how to group them and keeps your original files and names.

• Uploading and organizing

  Makers and series

  How CraftKeep organizes designs by maker and series, turns your existing folders into that structure, and lets you rename labels safely.

• Uploading and organizing

  Design packages and variations

  A design package keeps every format, size, instruction and video for one design together, so each design shows up once in your library and search.

• Finding and previewing

  Searching your library

  Find any design by maker, series, design name, theme or old filename, with typo-tolerant search, craft synonyms, filters and a note on why it matched.

• Finding and previewing

  Previews and what they show

  How CraftKeep previews work: technical renders, maker artwork and fallback icons, each clearly labelled, with every file stored and downloadable.

• Finding and previewing

  PDFs, instructions and videos

  Read PDF and text instructions in your browser, search the words inside them, and see video poster frames for tutorials stored with your designs.

• Exporting

  Downloading and exporting to USB

  Download design files in one click, or use the CraftKeep desktop app to export the right formats straight to a USB drive for your machine.

• Recovery

  Recovering deleted files and earlier versions

  Restore deleted designs from Trash, go back to an earlier version of a file, and undo bulk changes, without losing any of your history.

• Billing

  Plans, billing and changing your plan

  CraftKeep plans and prices, extra storage blocks, how the 12-month minimum on Pro and Studio works, and how payments are handled by Stripe.

• Account and security

  Account security, two-step verification and passkeys

  How sign-in works through MobieusIDP, how to protect your account with authenticator app codes and backup codes, and where passkeys fit in.

• Sharing

  Sharing and guilds

  Your CraftKeep library is private by default. Learn how sharing works, what guilds will add for clubs and groups, and how to respect designers' licenses.

• Account and security

  Privacy, ownership and copyright

  You own your files and your library is private by default. Learn who can see your designs, how support access works and how copyright concerns are handled.